In the last Vilja customer survey executed in November 2025, Vilja received a Net Promoter Score (NPS) of 67. Industry standard in SaaS B2B companies are around 30-35.
“We highly value our collaboration with our customers, and we are pleased to see that this sentiment is mutual. We are proud to have achieved a NPS of 67, significantly exceeding the industry standard.
In addition to providing a world-class solution, we are committed to supporting our customers throughout every stage of their journey to ensure a safe and secure go-live. We know this is appreciated and look forward to continuing our partnership and enabling our customers to deliver outstanding banking services to their end users.” says Fredrik Ulvenholm, CEO at Vilja
• Superior customer experience: Modern “My Pages” built for self-service and automation
• User friendly and extensive back-office: Designed for easy product management, smooth servicing and rich compliance functionality
• Complete end-to-end solution with modular approach: Cover the full customer life cycle, KYC & servicing, both at onboarding and recurring
